Rejuvenation shipped me some utility hooks twice that were the wrong product. They gave me an assurance with a different item number, that I would get the correct item. I returned both shipments, they credited the cost of the item, but they refuse to credit the shipping. They were at fault, so they should have reimbursed it. I am disputing that amount on my credit card, but what a hassle. I will never order from them again.