Bobby C.’s Reviews of OTC Wholesale & more

bobby's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

134

Contributor Level

Total Points

Medical Supply Store

8/1/19

I purchased a twin stim ems machine that advertised it was a russian Stimulator I contacted customer support to return item a customer service agent Catherine Arguellas in regards that her device is not a russian stimulator. She sent me multiple rude email messages that i am a liar and i just don't like device. This customer service agent would not listen to me and was very unprofessional and condescending.

During the return she email me several time and making threatening remarks i would not get a refund if it was not new in box. On multiple times I asked her stop contacting to me and just refund product She continued to be rude and unprofessional. On july 31st i received one last email and accusing me of being a liar and would only refund 50 percent of refund. This company has horrible customer service reviews and they will lose business if they allow her to treat people like crap.

Comments (0)
6.5K Views

Helpful (3)

Thank you

Catherine A. – OTC Wholesale Rep Over a year old

Yes Beth, You unfortunately thought the RMA request you filled out stating that the product was "New" was simply information that you did not have to be truthful about. You changed your story after we gave the RMA information to you. We like to make sure that you have a full understanding beforehand of exactly how much the charges would be. Our communication has always been clear and professional. You not liking the answers that we will charge you does not mean the communication was unprofessional. Sadly, you mistake communication and not agreeing to your demands as poor customer service. Not agreeing does not mean unprofessional. You’re swearing and sending vulgar photos was extremely unbecoming. How rude!