Ordered outdoor fans that were complete garbage. The wobbled and didn't blow air. Called to return them and was told SORRY, you opened the box. What? Of coarse I did how else could I find out if it worked or not. Lol. They told me I was basically beat and would not give me a refund when I returned them. I then called the manufacturer and told them the story. They had no clue who Louie lighting even was but told me they would refund them so they could then refund me. Called Louie lighting back again and explained this to them and they wanted to confirm this themselves. So I had to wait for them to have a conversation. The Louie rep came back and said ok we will cut you a check and send it out. That was almost 2 months ago. Every time I call they tell me the same crap. Check is in the mail! They owe me over $500 and are taking their dear old time sending it. If you are reading this. DONT BUY FROM THEM. God forbid you want to return your defective unit.