Their website is abysmal. I went through rounds of trying to login and update a password and it failed over and over. Plus they bury what you might be looking for behind page after page of them trying to sign you up for their subscriptions. Of the big 3 they're by far the worst. Not even close. Equifax seems the least slimy and is at least easier to navigate. Experian is okay, and Transunion is deceptive on top of being poorly designed and executed.