Absolutely horrible! Five weeks after moving into our house, the A/C did not work. We filed a claim with Choice - which was denied in less than 24 hours. They stated,"This unit has not entered the policy in proper working order." Given we used the A/C for the 5 weeks, I am not sure how this is even possible. They make their own decisions and you have ZERO say in the matter. They made a determination that there must have been a "slow leak" that was already in place before we moved in. However, the HVAC people stated the issue can happen overnight. In short - Choice Home Warranty will take your money, deny your claim and you have NO recourse. DO NOT spend your money on Choice Home Warranty!