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My husband ordered a part for my car the wrong one was sent. We sent it back and tried again for the correct part. This has been 2-1/2 months ago. We asked for a refund and have been given the run around. They owe us almost $90.00 and when we asked to speak to a supervisor or manager they wouldn't let us. We will not be using them ever again and I'm trying to figure out how to get our money back but we probably won't.
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CarId has no interesting in assisting customers after they have given them money. Even if you...
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Bonnie,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please get back to me at support@carid.com with email subject "Feedback Attn.: Mila" and your order number. This subject will ensure the email going straight to me so that I can help you out right away. I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.