While their website states they allow for refund for quality issues - they DO NOT. I have been going back and forth with them via email (only way to communicate) and they will not give me the address to send the shoes back. I have gone through my credit card to try to get a refund. They are cheap in quality, something I would never wear. Unfortunately, I was concerned about that and so I checked their return policy before I ordered. ORDER SOMEWHERE ELSE - if you order, the quality will be bad. When you return, it is a painful process.