Brer F.

In the last month and a half, I have purchased many rugs from Rugs.com, about $1,500 on 2 accounts. There is one rug that I did not like when received. I waited on the phone for more than an hour, and was lucky to get a good customer service rep about a month ago. I have tried again several times calling the number touted as available "24/7", but could not wait for an hour again. I finally emailed regarding the only rug which I wanted to return, and was told it was past the 30 day return period! If I went to all the trouble to return the unacceptable rug, I would only be refunded 75% of what I paid. I have since found an online seller (eSaleRugs) that sells the same rugs that I purchased from Rugs.com for much less money. I will not be shopping at Rugs.com ever again.