Brett L.

I bought four phones for my kids, but was having issues activating them so I called customer service and they were unable to verify my account. They said I set up a pin number, but I never did because we have never used these phones. After going back-and-forth for several minutes and getting nowhere with the customer service rep, I asked to be transferred to a supervisor. The rep told me there was no supervisor on the floor. When I questioned him on that, he told me that there was a supervisor but he wouldn't transfer me. He said that all customer service reps are trained to not escalate things to supervisors, and that he would not transfer me and would not help me out. So now I have four iPhones, that are completely worthless, and I cannot even unlock them to take them to another carrier. I absolutely abhor people and companies like this.