Brian E.

When attempting to utilize Bitdefender VPN when downloading the Down Load Speed I realize is about 128 kb/s. When using competitors VPN (2 Different) my down load speed is 2.26 Mb/s. I have raised this issue with BD support not once but twice and it seems I have been ignored (they haven't done anything but send worthless automated messages) They have even talked me into sending log files, with only goodness knows what kind of personal info collected. No response but a simple mindless automated email assuring a solution will be found. It is 3 months in and no solutions have been found. They even claim no requests received, meaning no efforts have been made to solve issue. And no emails from Bitdefender do not go to junk. That was one of agents pass the buck lines.
It is quite clear that Bitdefender does not have the ability to correct this matter, in fact, I seriously doubt that the next level of support even exists.
It is important for the public to realize that despite a pretty website, glowing accolades, and bogus reviews, even a reasonably priced security solution can screw up and does, and there does not seem to be a solution forthcoming.
If the reader is looking for a security solution, with a built in VPN for downloading, do yourself a favor and look elsewhere, there are better solutions available; pity it took me 3 months and $70 to figure it out

After sending no fewer than 30 emails cancelling an order the first within 2 minutes, 3 weeks later I have yet to get an intelligent response, shoot I have yet to get a response of any form. If this is the kind of service you want, deal with BANGGOOD

Just another worthless American company operating in Canada. Yes, operating is the best I could come up with. Doing business would suggest you give a damn about the trash you sell, which it has become abundantly clear you do not. Support, that is a joke. In case you did not know Covid does not spread through a telephone or keyboard, so using that tired pearl of wisdom is falling upon deaf ears. Greed has permitted corporate America to lay off millions, but still expect consumers to run and spend money. SUPPORT THE JUNK YOU SELL OR KINDLY PERMANENTLY SHUT DOWN YOUR FACILITIES IN CANADA we neither need nor want you here