Brian G.

On Apr 09 2017 I ordered online a new Nikon D5500 digital camera with an 18-55 mm lens from GPS Outlets for $465.89. The next day I received a phone call from GPS Outlets to tell me that the camera does not come with a battery and that the battery will be an extra $100. I (naively) agreed to this extra charge if they would provide me a new invoice specifying the additional charges and equipment. That should have been my warning to immediately cancel the order. Who sells a camera without a battery? Since that call, I have received no new invoices from GPS Outlets, either by email, phone, or on my online GPS Outlets order profile. I later found that the standard battery that comes with the camera kit (EN-EL14a) costs about $30.

On Apr 24 my bank contacted me to let me know that ADIGITAL (GPS Outlets) had attempted to charge my card $599.00 on four separate occasions since Apr 10, but that these had triggered a fraud alert and the bank had blocked these transactions. GPS Outlets had not only unethically upsold me on an over-priced battery, but added an extra $35 for good measure. At no time has GPS Outlets provided any justification for these additional charges beyond the $465.89 for the camera. My bank was correct in flagging this transaction: fraud was an appropriate designation. My bank also informed me that that this business is based in the United Kingdom, not New Jersey.

Over the next two days I repeatedly called GPS Outlets at their customer service number *******335), but received an automated message that stated their business hours (which I was calling within), but that their offices were closed. I also sent emails to GPS Outlets (*******@gpsoutlets.com) on Apr 24 and again on Apr 25 demanding that the order be cancelled immediately and in its entirety, but with no reply.

On May 1, I received the following email from GPS Outlets (*******@gpsoutlets.com): Your order has been processed & will be billed shortly, if you have any questions please feel free to contact us at *******335 502 & we will be glad to help. Thank You For Shopping With Us

Once again, I repeatedly called the customer service number listed in the email, but no one answered. I then sent an email on May 1 to *******@gpsoutlets.com to immediately cancel my order and that I do not authorize a charge of $599.00 for this camera.

When I logged into my GPS Outlets on May 6, the sale was still pending and has not been canceled or modified. There was also no detail of the products I would be receiving for these charges beyond the $465.89 for the Nikon D5500 camera. There has been absolutely no attempt to GPS Outlets to contact me to discuss this matter. Later that day (May 6) I contacted my credit card company and learned that GPS Outlets had received the $599.00 on May 2. Upon learning the history of this transaction, the credit card company took back the $599.00 from GPS Outlets; GPS Outlets never even attempted to protest. Given this history, I can unequivocally recommend avoiding this company for any transactions. It is clearly a scam!