Brian H.

We signed up in a Sam's Club, at their kisk. The rep was amazing, and was a customer, herself. I was impressed with her knowledge and presentation. The "free" nights was attractive. Unfortunately, the whole thing turned out to be one big, fat lie. We started doing our laundry and running the dishwasher and clothes washer/dryer at night, and we STILL ended up going from a $120.00 average to $359. I signed up with a different company, that day. I don't have a recommendation, at this point, for a better alternative, but Just Energy is attractive on the surface, but their pitch is absolute falsehood. I'll never purchase ANY service through a Sam's Club affiliation, again. Our energy habits ONLY changed to take advantage of the "benefit" of "free" usage times, and still tripled. The amount (number of kWh) for which they charged us is a number we have not EVER hit, with any other company. To go from averaging 1100 (ish) kWh per month to JustEnergy claiming we used 2000 in less than two months is an utter lie. Even the biggest consumer of electricity (Central Air Conditioning) wouldn't account for this. We have one of the most energy efficient models available. Our usage did not double, or even come close to increasing by this much. Sorry, but the bill is just wrong. Their online bill pay is worthless, too. Nothing on it works as it should.
We're done. We switched to another company the day the bill hit, and we'll never look back. Since the civil courts are stacked in their favor (all energy corporations), it's not worth the time or (pardon the pun) energy to try to fight this. It's easier to simply pay the last bill, and be done with anything affiliated with Sam's Club (as far as services) again. Goodbye, good luck, and good riddance to bad rubbish (JustEnergy).