Brian J.

I sent a winter shell back three times to have them fix the zipper and all they did was put a new pull on it and send it back then when I questioned why the zipper hadn't been replaced this time after the third visit, they told me they did not have a machine that could replace the new zippers on their coats so I was out of luck, so I talk to customer service and they told me that there was nothing they could do about it so I asked for a supervisor and the supervisor basically told me that it's my problem now yes L.L. Bean has gone the way of every other place for customer service for product