Britta A.

My customer service experience was atrocious. When placing the order I was told it could be delivered by the date needed for a trade show. After uploading the file, and adding questions to the order notes, a customer service agent reached out to tell me the order would be meet my deadline. I requested that it not go to print, because it is not needed if it is delivered after the trade show, and I had found a different company who could meet the deadline. The customer service agent ignored this, printed and shipped the order. The trade show is passed and I have a massive pile of catalogs that have to go into the recycling bin. The agent was rude, unhelpful, and unresponsive to requests. Furthermore, the print quality and paper is poor.