Sent in my measurements and the dress I ordered was too big. They got my measurements wrong. When I contacted them about a refund, they wanted pics of me in the dress for proof. I would not send them pics, I took pictures of the measurements while the dress was on floor laid out. Then they asked me to get it tailored. At my own expense. They said they would give me a 10% refund. I am not getting anywhere with them so I am spreading the word. They aren't very responsive and are an incredibly terrible business. I do NOT recommend them at all.