Burak D.

Fraud!
I have booked a ticket: Baku - Istanbul flight (5737 TRY = 167 Eur)
The payment for the booking wasn't succesfully finished; however, I have not yet received a confirmation for my reservation. My bank account has sent it price of ticket. I have attach the screenshot. I have talked my bank, I put off my account.

Unfortunately, during the booking process, the screen on my device encountered technical issues, and I was unable to retrieve the confirmation details. I have checked my email, including spam folders, but the confirmation information is not available.

The payment was on waiting list, i called my bank. They said it's paid. A few hours later when i checked. Money gone not on awaiting list. My bank said its confirmed the money gone on their (company) pool. My bank told me the money has been paid. They sent me provision number. But company decline amount of not recieved. I have sent them provision number but still they deny my money doesnt recieve. I confirmed from my bank. I am able to see on my bank account. But they deny. I asked them refund. They say we dont able since we havent recieve. I want to share screenshot but not possible on this review.