Bryant H.

Recently phone service was suspended due to a fraudulent charge which. I knew nothing about so I called customer service to deal with it and got the run around one customer service agent waive the fraudulent fee but still didn't unsuspended my service and the other two didn't do anything cause they said my account was lock and there's nothing they could do and advise me to go to the metro by T-Mobile store which I did. Today I went to the Metro by T- Mobile and The Tara Blvd location customer service was worst than the ever the customer service agent tried to get me to buy a hold new sms card for my phone which I was advised by the customer service agent that I talked to Sunday that I would not be charged to come in to the store to have the unsupend my phone line. So when I told her that I was advised that I didn't have to pay to have them unsupend and sense I didn't want to the told me to go to another store which I ended up going to the store in the west end location which was worst than Tara Blvd the sales manager team was very none chalante about help he explained to me what possible could have happened saying that my phone wasn't on the plan which it was but said there was another phone on my line and that it was added on Sunday 01-16-22 when I told him that I might be a victim of fraud he could care less I asked do I need to file a report with metro he told me to file a report with the police and never felt this devalued in my life the hold Metro by T-Mobile group drop the ball big time as a customer and I probably will never be a customer of this company again.