Brian W.

Ordered a lot of pieces all at once, for a very heavy price. Had three pieces "engraved". 1st of all, I am not sure that what they do is actually "engraving". It appears to be some sort of printing process that does not actually cut the motto into the blade. It is smooth to the touch and won't catch a finger nail. Secondly, they got the motto on one blade (thankfully the cheapest) comically wrong. What was supposed to be "Ad Astra Per Aspera" (meaning "thru adversity to the stars"), they marked the blade with "Ad Aspera Per Aspera" (which I guess means "thru adversity to adversity"). Now I don't expect these guys to speak or read latin, but you would think at least one of them would be familiar with the Starfleet motto from "Star Trek", from whose web page I cut and pasted what I put on the order. Unfortunately, although the engraving charges appear on the emailed order confirmation, the actual engraving instructions do not, so I cannot prove where the mistake was made. The guy I spoke to on the phone initially claimed I ordered "Ad Astera Per Aspera", then maybe picked up on what I was complaining about after many repeats and spellings. After a too brief hold while he supposedly spoke with a manager, he came back and claimed they would do nothing. I don't understand their logic. A repeat customer who orders hundreds of dollars of stuff at intervals complains they messed up a $40 novelty umbrella sword engraving (total less than 10% of the last order). Rather than make any offer to make it right, they blame the customer and resort to the old "my manager says No" excuse. Not smart. Not good customer service. Not 'True'. Also not ever going to get another order from me, and I will make a point of making sure everybody who ever sees any of my collection that they should not do business with "True Swords".