CAITLIN C.

Exclusively weddings is supposed to be a website that should make my wedding planning go smoothly. I AM NOT HAPPY WITH THEIR SERVICES. Here are the reasons why:

1.) I ordered 250 "Key to my heart" bottle openers & I was very excited to get them in the mail only to find that ALL 250 of them were COVERED in mold! I have a baby in my home, and mold is not something that my daughter ( or anyone for that matter) should be around.

2.) I purchased items for my bridesmaids gifts on March 5th & on March 17th they email me to tell me that 9 of the items I purchased were back ordered. Now, I completely understand popular items go on back order but to find out 12 days later is a little out of control. In that time I could have purchased different items for my bridesmaids if theirs weren't available.

3.) They sent me a new receipt with a total of 68$ ( without the backordered items) & then somehow my account was charged 107$. When I spoke to a representative they told me there was an error in their system & they were "sorry". What they should of done was own up to their error and charge me for what the receipt stated.

I wouldn't recommend this website to any bride that is trying to have a stress free planning time. Their customer service is horrible, their items are moldy, and their system clearly doesn't function correctly.