Candice T.

The worst customer service ever. My husband ordered me a necklace for Christmas but they sent a pair of earrings he didn't request in addition to the necklace he wanted. I've tried to return the unwanted earrings but you can't email or chat with anyone online. You can only get store credit on returns but I didn't order these earrings so I want full credit. I finally replied to order confirmation email my husband received at the time of purchase and they responded requiring me to send a picture of the earrings (that I didn't order). They they responded (after days) that they would refund after they got the earrings back and I would be receiving a return label in 24-48 hours. No label. I emailed 4 days later asking for the label. No label. I emailed again days later asking for the label...you guessed it, no label no response. THEN, 2 weeks later my husband receives an Oak and Luna box at his office with a necklace in it! Out of no where! When you look at his account online it shows the necklace order at a cost of $0. I'm waiting to see a charge for this necklace that no one ordered. So I have a necklace and earrings that no one ordered and no return label. Joke.