Candace B.

I took an CibaChrome photograph to have UV changed in frame. The result was 4 years of awful service and no accountability.
They took a 14k cibachrome and mounted it, which ruins the images value forever. We went to small claims court, and the representative lied under oath in court instantly. The judge awarded me the case, but I had to choose a lower price in court just to receive my image and frame back.
All I did was drop off image in frame, because they print for library of Congress,, my image to have UV plexi changed, they totally ruined my image.
The representative had no knowledge of art or framing techniques and kept my image as hostage for 4 years. I can't express what a disappointing experience this was.
The topper was when we went to small claims court, took our oath to tell the truth, the representative starting lying immediately. He stated I asked to have it mounted to the judge, all employees stated it was an accident and was their fault until court day.
This business does not have any accountability whatsoever, and lie under oath in court. I would do no business with them on any level. Quite dissatisfied!
I had to leave $4500 on the table at court because I choose to have my image go home with me. The fact is I am pretty sure they would have copied a once stunning ciba chrome print and photoshopped it to sell,
The company Ilford, stopped producing Cibachrome and the chemicals required to process since 2012, so the image cannot be
Replaced. They ruined its value forever.
I choose to take $14k print, and 40x50 frame $1200 for what I paid for it in 2011, also to not let it represent the amazing artist whose living is based on stunning Cibachromes.
I would say never use this company ever.