Carla C.

Beautiful clothing. Well made. Lovely fabrics and tailoring. BUT! The worst customer service. I ordered several items that did not ship together. The first shipment never moved from the warehouse. I tried to report this to them several times with the tracking number. The agent did not every comprehend the situation. Repeatedly reminding me about some 5-10 business days which is a given but again NOT the issue.
Here I am 2 weeks later with still no package and USPS closed my case. The package is lost or stolen according to them. It never transited after its initial location. Now these things happen from time to time. My concern was more about the lack of skills to resolve a valid issue and to please the customer. This is an upscale catalog. Sadly I had to file a dispute with my CC company. Hopefully when the funds are withdrawn trained personnel will be available. None the less I'm sure I won't shop with them ever again. I do like everything I've purchased this far.