Carl T.

I requested an estimate for dentures when scheduling my appointment. I specifically inquired about ensuring that my insurance would approve the cost. Following up two days later, I was assured that the insurance would indeed cover the procedure. On the day of the appointment, I reiterated my concern about coverage and was once more reassured. Even as I settled into the dental chair, I sought confirmation that it was still covered and received the same response. However, a week or two later, I was surprised to receive a bill indicating that the procedure was not covered. Trusting their expertise, I believe that I should not be liable for payment, adding to the ongoing dilemma.