I'm going to be 100% honest. I did not read any reviews about Grasscity prior to placing my online order with them. After I placed the order and waited a week I looked up the reviews just for the heck of it. After reading all of the negative reviews I got really worried that my items would not arrive or I would receive the wrong items. I am so glad I didn't read the reviews prior to placing my order because I most likely wouldn't have. I received my package from them last night and everything arrived in PERFECT condition! It was packaged so well there was no way anything in the box would break. They even threw in a free item. I received so much for the hundred dollars that I spent and everything is very high quality. The glass is very thick and nice. Everything I ordered is Christmas gifts and I can tell you there are going to be lots of happy people in my family Christmas morning. If you are here reading reviews prior to placing an order and you are skeptical about purchasing items from Grasscity, please do not listen to these negative reviews! You will not regret ordering from this place. A local headshop in Florida would've charged me over 3 times the amount of money I paid them for products that aren't even half as nice. I could not be more happy with my order. I will recommend grasscity to all of my friends and family! They are so cheap! I received fast responses from their customer service team and the shipping did not take long at all. I waited two weeks and am in Florida. I've waited longer for items I ordered from Amazon and Walmart online.