Carmen W.

Slow as hell. Will never use them again. Have you ever heard anything about Customer Focus? Get some books and read about it. Very exciting. Some say it helps build a great service. But it's certainly not about you.

In general it's ok. I only once had an issue with them because there was a misunderstanding on their side. I logged in from a different location. They asked me to confirm it was I. I did. And then they sent me a message asking to change our headquarters location to the one I am working from. I work remotely. From home. My house is not an office. And I don't want anyone to think that our office is located in a different country because it's not true. I suppose this website is all about freelance jobs and I don't understand why they were so surprised. Moreover, each time I received a message from a different operator (usually you talk to just one). That was strange. And one of them, thankfully, was smart and stopped this nonsense, because the previous ones suspended our account for no reason and didn't cared about my arguments at all. Looked lke they didn't even read my messages.
That's good they care about safety, but there's no need in overreacting.

I am here to tell you one story how complaintsboard.com has helped me with my trouble. Usually I leave reviews everywhere I can, especially if I am angry and want to get some justice. The only thing I want as a customer is to make a company notice my complaint and it works, by the way. Moreover, I use this compny's internal messaging system, online forms, emails and phone numbers. You know what? It doesn't help at all. Only a negative review can make them do something. Ok, since this review is about complaints board, I won't tell you what company it was. Ok, I will give you a hint. It's a big travel agency (starts with "T"). The problem was that I cancelled my flight and wanted to get a 100% refund (according to terms & conditions I had a right to ask for refund), but no one cared. How many days do you think I tried to start a conversation with their representatives? Ten! They were pretending my problem didn't exist. I completely understand they have other customers as well, but why did I have to wait for so long? Ok, let's get to the point. I was sick and tired of this situation and left reviews on 3 different websites including Complaints board. And then the miracle has happened! I received an official reply from this company as they have a business account on complaints board. They asked for details and I received a refund within 24 hours. Isn't that fantastic? I will surely leave a negative review about this company for treating their customers this way, but I have no doubt that complaints board deserved these 5 stars from me for doing everything to provide this fast service and to get through companies. I marked my complaint as resolved and it probably made this company's rating better. Oh well. The problem was resolved anyway.
Leaving reviews is more effective that directly contacting companies. Remember that.

You're doing a good job, guys. Your customer service is very responsive. If only you could know how rare this thing is. Just stay as you are.

I am here to say a big thank you to banggood for being such a wonderful company. For taking responsibilities when things go wrong. This is really important. I ordered two dresses. For some reason I didn't receive them in time and decided to write to their customer service. It's not my first online order. I know how it works in general. Sometimes you can be lucky enough, sometimes everything goes wrong and you just lose money and can't get any refund. It happened to me, too.
When I was writing an email to banggood, I hoped, but didn't expect them to answer or refund or whatever else they could offer. However, I was surprised when I received a response within a couple of hours stating that if I want I can either ask for a refund or order again using a coupon/discount (not sure what it's called). Well, what I liked is how fast they were. They came with solutions without asking questions. I ordered again and received the dresses (it was in June). Just thank you for that. You know, not every website will work that way.

It's the worst review website ever. Want to express your honest opinion? No one cares. What? Your opinion is positive? Get out of here. That may mean that your review is fake and please don't even try to explain it's not! I bet a lot of people reading this know what I am talking about. That's why you came here, right, guys?
I tried to leave a positive feedback and they took it offline twice as well saying that their superdooper software indicated it as suspicious. Wait... what? I am not a paid customer, I came to say an honest thank you to a company that did a good job. And I can't do that because their stupid so-called software with artificial intelligence decided it wasn't worth it. Can you hear that? Artificial intelligence DECIDED!
Oh maybe you will stop using this bucket with bolts and start hiring real people? Who the heck needs this kind of software that's more stupid than infusoria slipper?