Caroline W.

Never book with this agency. Absolutely terrible. I have dealt with them once and my daughter just seriously and both times they let us done. In my situation I booked a an internal Cambodian flight online and I am a frequent traveller. I booked a certain flight and paid but when I saw the details they were all wrong. It was a night flight on a day when we had already left the country and my boyfriend was written down as British when he is French. I complained and they said they had to see with the airline? They then said we had to pay 10 euros to change his nationality. We lost the money on the flight and we booked for the one we originally wanted nd when we showed up at the airport the flight did not exist!
My daughter recently booked a flight to return home from Mexico after a gap year. She booked with kiwi.com. When she tried to add her baggage to the booking she was unable to manage her booking. She tried over 30 times. In the end she showed up at the airport and they charged her £162 for her 11kg luggage. We have complained with the airline as well, but Kiwi.com have a terrible website obviously and they do not inform passengers about their rights. Stay away at all costs.