Update, upon writing review I was contacted and additional resolve of issue is taking place. Purchased an antenna, received it promptly, it did not work for what we needed. Attempting to return it and/or get a call back was HORRIBLE. Many calls in, NO return calls, I finally resorted to contacting BBB, finally the BBB got our money refunded. We are still out the return fee, normally that wouldn't be a big deal, but when a company refuses to call back and you have to take drastic measures they should credit you back