After reading the reviews- that I wish I would've read BEFORE I ordered- I see I'm not alone in feeling like I've been ripped off! Same saga I am seeing here of requesting the Return Authorization- which I did MULTIPLE times by email with no response what so ever & MULTIPLE phone calls before I Finally reached someone & told them that I had been trying to contact them for a RA only to be told how they "Always promptly respond to emails" which I challenged by informing them I had the emails & would happily send them all again. He then told me he would send the RA which he ultimately did days later & I got the items shipped back. And that was the last I've ever been able to contact them. No refund was Ever received! Again No response to emails & nobody answers the phone. Needless to say I will Never order from them again Nor would I Ever recommend the company which is sad really because the items that I was able to keep were of very good quality & I couldn't find them anywhere else (at Any price).