Cas b.

Refuses to let you cancel an order no matter how soon you request it, then also refuses to give you a return no matter what the problem is. 20/10 would not recommend this company.

I had a question about my order so I emailed the customer support heros my order had a shipping label made and I received an email saying my order was in pre-shipment. So a week goes by and it still hadnt shipped so I ask what was the reason, and the email I get back basically says were a third part, so we dont know. Itll ship out when they ship it. And while this was a very lackluster response I was going to let it slide, until I received that very same email every day for a week. Then I would also receive an email saying it shipped. Every day, for a week. I emailed back asking to close the case and stop emailing me. The response I got was one of the same emails Ive been receiving and another email telling me Ive been manually removed from the marketing emails. What!? Im not subscribed to the marketing emails.? Then they asked for a survey on the support heros which I filled out stating I received to many repetitive emails that were just generic responses. And I get ANOTHER email saying it looks like I was unhappy and they wanted me to make sure I filled the survey out properly. So I did. I work retail and I try to be nice with surveys because theyre important for a lot of places but these people dont read anything you send to them. Every time I messaged them I was clear and they never responded back with a valid email. And then finally here we are. They sent me yet another email, this time asking me to leave a review here. So here I am. Dont buy anything from them. Its not worth the spam emails theyll send.