Cassio V.

Due to to the lack of information on the website I had an additional charge of NZD 408,76 on my purchase. I live in New Zealand and I did not know that the product would come from United Kingdon. And even though I had this information, once I found it on Google New Zealand and bought it from Wiggle New Zealand website, I would not imagine that I could be charged with import tax.
The information provided on the website, on the main page of the product give detail information about delivery and returns, but does not provide anything about additional taxes. Just later I realized there was the information in another link entitled "Terms & Conditions". Why not provide this information on the main page of the product, together with other information related to Delivery and Returns?
Considering I had the information that Wiggle would answer my question in 4 days, and DHL gave me 3 days to pay the taxes to New Zealand Custom, and I had no information what would happen If I did not pay the taxes in the 3 days, I have decided to pay the imported duties.
I am happy with the product, but not happy with the Wiggle Website information and neither happy with the company.
I do not agree that I had to pay for the taxes, considering I have bought it from a New Zealand website and also the absence of information about it on the main page of the product on Wiggle Website or even some kind of alert about it before the purchase.

Never buy from this company. Do not trust them.
The product was not as I expected.
I have returned the product on December 2019 exactly as requested in the Return and Refund Policy. However, I did not receive my money back.
On 24/01/2019 I requested the refund again and received the message below:
"Our sincere apologies for the inconvenience and for the delay in receiving your refund. Please be informed that we already forwarded this to our Accounts Team and we will get back to you once the refund is processed."
However they did not refund the money.