Catherine B.

Since the 13th I have tried multiple times after holding on the phone for more than 4 hours and not being able to cancel through internet because of lack of employees I was told that I surpassed the 15-minute window?. How can one cancel an order when you can't reach anyone by phone for hours or email. The next day I tried again by Tech and I literally kept getting texts over and over from 12:30 in the afternoon until almost midnight at night I was assured that the situation was handled at that time but I have yet to receive my refund my order was $154 and some sins and I received a $26 refund. This is Ludacris and I have never heard of a business that cannot be reached online and then to take 3 days of waiting in excess of 15 hours to resolve a problem is unacceptable. It would not surprise me if Bed Bath & Beyond does not go bankrupt very quickly.