Catherine S.

I ordered off another website and when product didn't arrive, I ordered a similar product from goldbelly. It was scheduled for 12/21 delivery. I got an email saying delivery would be 12/22, the last possible day for me to receive my Christmas dinner. According to tracking info, it was shipped at 10:30 pm PST from the east coast to Ontario, CA, which is about a 6 hour flight. From Ontario, it needs to go to either Seattle or Portland. Seattle is about an hour drive and Portland is about 2.5 hours. So, if everything goes as planned, the package should arrive in Ontario, CA around 4:30 am PST. Then it will need to be processed and have another 2.5 hour flight to Seattle so it probably won't arrive in Seattle, in the best case, until about 7-8 am. Then it needs to travel an hour south to Tumwater, WA. After that it goes out for local delivery. I can't imagine it showing up on time. I could wait 1 day for delivery on 12/23, but UPS doesn't deliver on weekends or holidays unless you pay extra for it, which they didn't. So a piece of raw meat will be sitting in a UPS warehouse until 12/26 at the earliest. I don't know their schedule but 12/26 might be a holiday so it may not arrive until 12/27. My problem is it is right before Christmas. Don't promise a delivery date of 12/21 and then not have it arrive until 12/26 or 27. I will be shocked if it actually arrives today and it it does, I will recant my review, but I don't think it is physically possible for this to arrive later today or even tomorrow. If I had known they wouldn't be able to meet the deadline, I would have done something else. Now I am so stressed and exhausted about this that I haven't slept for the past 2 days and given it is 3 am PST, it doesn't look like a good night either.

They keep saying "no special characters," which I didn't use. They won't post reviews without having you go back and answer a bunch of questions, but they don't accept your answers. I'll post on BBB from now on. Come on. They are supposed to be helping consumers, not making it more frustrating for them.