cathy s.

Was about to order fabric from Sailrite but decided to give them a call in advance to make sure my fabric was sent rolled and not folded. I needed to order 2 yards and they assured me that anything over a yard would be rolled. Well, I received my fabric folded in a 12x14 plastic envelope. Reached out to customer service to replace the fabric and their solution was to refund the shipping cost and for me to work out the folds on my own with a wet cloth and iron. I even sent pictures on what I was using the material for and why it was important it not be creased. Not the product I intended to get. They should honor their word by replacing it shipped rolled as I was told in the first place.