Charlie D.

Made a key at Lowes in Virginia Beach. Went home and it did not work. Went back to store to return it and was told by Customer Service Rep that they do not return keys made by the key machine even though we had the electronic receipt (no where on the key machine or the electronic receipt did it say anything about returns). We needed to contact the manufacturer, which was not the receipt. When asked for a phone number we were told they did not have one and we should Google it to find one. What customer service! I had higher expectation from Lowes. I will start going to the orange store more