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My 75-year-old mother ordered a space heater with wheels for her house. The wheels wobble and it is difficult for her to move. She tried requesting a return and was told to take a video as proof of the problem. When we sign in to the website her order is not even showing up. She's 75 and doesn't want to piddle with this nonsense. Sending it back and looking into resolving through the credit card company.
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We apologize for causing you frustration and sincerely appreciate your feedback. We will further strengthen our customer service team to ensure superior support.
Regarding the video you provided, we aim to scrutinize the product issue and ensure quality. Please understand that once the problem is identified, we will immediately send you the relevant parts or a replacement.
In addition, you may not be able to find your order information after logging in because you were not logged in when you placed your order, which prevented us from obtaining the relevant information. To solve the problem faster, please send us the order number, tracking number and other order information to service@costway.com. We will process it as soon as possible and provide you with a satisfactory solution. Thank you for your patience and cooperation.
Costway inc.