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Wade W.

Contributor Level

Total Points
84

1 Review by Wade

  • TransUnion

5/16/23
Verified purchase

Their systems to verify identity don't work, they wouldn't let me use my regular email address, I had to use an old email address that I use for junk, they claim my cell phone number isn't for a cell phone. Their computer systems don't work. Their customer service reps don't care. Wait times to speak with someone are atrocious, so far in total, I've been on hold for over 6 1/2 hours over 3 attempts to actually use their service and I still can't get into my account. I have no confidence that any service they offer is accurate or complete. It's a wonder that they remain in business. I DO NOT RECOMMEND. Stay away, avoid like the plague, and utilize any other service out there instead.

Tip for consumers:
This company should be put out of business and the CEO should give back every dime they've received in compensation.

Products used:
I tried to use their Trueidentity service

Service
Value
Quality

Wade Has Earned 4 Votes

Wade W.'s review of TransUnion earned 4 Very Helpful votes

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