Chantette S.

I need a car for one day for business in Miami. I could not get a reservation with any of the major rental car companies for just one day so I googled and I found this site I had to leave a deposit of $43.06. After I booked the reservation my sister went into the hospital with Covid with pneumonia and took a turn for the worse so on today March 29 in the a.m. I attempted to cancel my reservation via email as the cancellation policy indicated. Many hours later someone responded to my email and stated I must go to the website in order to cancel my reservation so I did that I received a cancellation confirmation and it stated my refund would be $0. My reservation was for April 1. I canceled more than 48 hours in advance and they still kept my deposit it's not about the money it's the principle I would never use this company again be careful don't cancel!