They present a great product and tell you about a great training program post-sale. Once you sign on the dot and give them your money, all this becomes smokes and mirrors.
They have canned lectures that they give you prior to you having used the product, so you are not completely sure about how things work and don't know what to ask beyond what they tell you.
Some of these were great, and some were completely useless; yet, even if you don't want it, they still give it to you as part of your training and there is nothing you can do about that. And after you use they product for a month or so and have all your questions, they tell you: Oh no, you used all your transition training, now pay us by the hour to actually train you". VERY DECEPTIVE marketing!
Which is sad, because the product is actually not that bad if you can get it to work for you, rather than you working for eCW.