charissa c.

The product is a scam. My mother had to provide them with spit 2x; once because Ancestry lost the order once received and the second time due to not being able to provide a final decision regarding ancestry. They asked for a 3rd sample. Every time they ask for a sample it takes 6 to 8 weeks for them to process. My mother received the gift for Christmas 2022, it is now June 2023 and still no results. We asked for a refund and they refused stating it was through Amazon and all refunds should be through them. Amazon is a drop-shipper Ancestry used, it wasn't Amazon's fault it was Ancestry's for not being able to provide/follow through on the service paid for. You can't return a service to Amazon and if it was a product (which it is not) it is already passed the 30 days due to Ancestry's processing times and incompetence and it is a product you spit in and mail so that's also a reason it would be impossible to gain a refund from the third party. This company is worth millions, has millions of dna stored (supposedly) and yet can't seem to figure out how to get this right after 2 attempts nor will they provide a $60 refund due to their ineptitude. This company is greedy and fraudulent. I would suggest finding another company. We've done 23 and me and they were able to get results within the first try.

I ordered a bouquet of balloons, $45, the night before Valentine's day. Everything I ordered at the moment was in stock. On Valentines' day, 3 hours before they were to be delivered as a gift I am alerted that the red heart valentine's balloons were not in stock and that they will still deliver the rest of the order (12 black balloons and an L... IT'S NOT A FUNERAL!). I could not get a hold of anyone to cancel the order except the delivery driver. My friend is now going to be without balloons for Valentine's day (wanted to make him smile since he's been sad the past few years) and I am now out $28 (the rest of the amount I was charged without the Valentine heart balloons) due to Party City's inventory error. I can't even go into the store because I ordered them from California which makes this even more frustrating. I feel as if I've been stolen from. This is not professional. I want a full refund or to have all the balloons I paid for to be delivered to the address listed once they are all in stock even though THE SENTIMENT WILL BE MOOT SINCE IT'LL BE AFTER VALENTINE'S DAY!

Never received my package even when they said it was delivered after over a month of waiting when promised it would only take 15 days maximum. They were recommended by Instagram, which is even worse, so I feel they are to blame as well for recommending a fraudulent company. My tracking number even indicates it's still in transit since 12/16 and hasn't moved sense so how could it have been delivered? The customer service is also atrocious and very vague when conversing through email about the whereabouts of my package.