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Mike T.

Contributor Level

Total Points
80

1 Review by Mike

  • Ancestry

4/8/24

Free trial is impossible to end without calling customer service. Highly deceptive offers claim you can cancel online. You cannot. Then customer service tries to upsell you on keeping your subscription despite being firm about cancelling. This is unethical, illegal and breach of trust. I would never use this service again and recommend nobody ever gives them credit card info.

Tip for consumers:
Free trial is impossible to end without calling customer service. Highly deceptive offers claim you can cancel online. You cannot. Then customer service tries to upsell you on keeping your subscription despite being firm about cancelling. This is unethical, illegal and breach of trust. I would never use this service again and recommend nobody ever gives them credit card info.

Products used:
Family History.

Service
Value
Returns
Quality

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