Charlene G.

I have been a customer for over 20 years and spent thousands with Next. Now they have accused me of sending back a children's shirt instead of a man's blazer. They are adamant I have done this when even the colleagues in the store are saying that's impossible. I have complained for months that something is wrong in their warehouse as once I received a brand new pair of New Balance trainers in the box for a £29 item! They loved my honesty them and this has happened countless times, it they have now decided I am committing fraud and refuse to accept anything else! Never seen the children's shirt before. Would be very careful buying from Next now when return items I suggest you video record the stores. Not only have they charged me twice for the same item they have also charged me a so called investigation fee so I have lost out on £120. To add insult they have said another item has appeared as a flag. This has caused me much distress and anxiety and I will not stop until I receive and apology and my name cleared. I have asked for the CCTV of the store to be viewed and they have refused. Probably as it will prove I am innocent. BEWARE.