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Order Number *******.
I ordered on Dec 27. I live in Ontario. On Jan 9 I got an email "sorry we missed you" - nobody called me, even though I provided full contact information. Next thing I know, the tracker says it's on its way to Edmonton, Alberta! "Address error" - somehow, the label was printed as "20" instead of "2" but again, nobody called me and since I use autofill, I did not make a mistake.
The customer "service" rep was useless. He kept insisting I would get it tomorrow until I read out from the tracker that it's going to some place in Edmonton tomorrow, not mine. Then the story changes - despite the email, he can't see anything until it is returned to the store. He couldn't give me a delivery time because "it depends on Canada Post".
I said cancel it, then, because frankly the ship's sailed and I have no use for it any more. Nope - can't do that, either.
I NEVER EVER had these problems with Reitmans!
Tip for consumers:
Don't. Reitmans is far more reliable.
Products used:
Nothing - it hasn't arrived, there's no clue when it will arrive or IF it will arrive. Basically, I paid Pennington's over a hundred dollars to send a random package to random destinations just because.
Charlene H.'s review of Penningtons earned 2 Very Helpful votes
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