Didn't see these reviews until too late. I ordered counted cross stitch supplies - napkins and placemats - didn't receive them so contacted pay pal as I had used them to pay for the merchandise. Thank goodness! First communication was that the products were back ordered - sound familiar?! I needed these items so looked up the manufacturer and placed an order directly. Received the product within 5 business days. I have since received a partial shipment and as they provided shipping information to Pay Pal it was considered closed. I called pay pal and re opened the case. Also what they did actually ship wasn't what I had ordered as far as brand name - DONT BUY FROM THESE PEOPLE!