Chaz E.

RockAuto shipped a set of wires and a cabin air filter to me.It was in the middle of the winter so I waited a while for a warm day to swap out the wires. It was my mistake to wait over 30 days. I installed the new wires and the car ran worse than ever. Take the intake manifold back off and double check the wires on the back, They seemed good. Put the intake manifold back on and same thing. Finally after closely examining each wire I found that one of the ends was misshapen. Called Rockauto for exchange. Sent it back to Rockauto at triple the original shipping cost. Rockauto sends out another set of wires, These ones work. Then was charged again for shipping for the wires I returned. Refused to pay 7 dollars and change. Now Rockauto wants almost 50 dollars for shipping.

These people are very dishonest. There is ZERO customer support, and any issues must be addressed in the small area they allow for comments and questions. If you want bad parts shipped with an attitude Rockauto is the place to go! And Rockauto makes it VERY expensive to return their defective parts.

My phone never worked correctly with Safelink/Tracfone from Day 1. It really didn't bother me too much, as I rarely used it due to the fact that I am severely disabled and rarely leave the house. When I am home I use a phone which operates through the computer but requires an active phone number, the Safelink/Tracfone in this case. But once I started using the Safelink/Tracfone service I realized most of the phone functions didn't work. I tried to start addressing these issues with Safelink/Tracfone on a Tuesday over the phone. I spent 7 hours on the phone and got absolutely nowhere. I was confronted with an army of indifferent knuckle dragging customer service representatives. On Wednesday I started the process with Safelink/Tracfone again, making the first call at 9:15 am. By 1:30 or so I started having some pretty serious chest pains (I have a heart condition), and decided to see if my doctor could fit me in. He did. He took my blood pressure and it was 200/160. Heart attack and stroke territory. He wanted to hospitalize me, but when I explained the source of the stress he instead prescribed sedatives. I went home and started calling Safelink/Tracfone again, and was on the phone till shortly after midnight. Total phone time on Wednesday was about 13 hours. On Thursday I started the process a little later, at which time I found that my 25 GB data allowance was essentially gone. Strange... my phone said I'd used. 9 GB, not 25GB. And I never use cellular data at home. After going through countless brain dead Safelink/Tracfone customer service representatives who insisted everything was right I finally reached a representative who knew EXACTLY what the problem was. Four and a half hours later the data issue had been corrected, but the phone still wasn't working properly. Total phone time Thursday about 6 and a half hours. Friday I started up about 11... and miraculously by 6 all the problems were solved! The phone worked!

At about 10:45pm I had a call from Safelink/Tracfone from someone who clearly couldn't speak English well (most of them can't). He claimed it was a follow up call I requested. Nothing could be further from the truth, as I had had my fill of primitive broken English from days of dealing with Safelink/Tracfone creatures. I had been sleeping for a couple of hours, and spoke to him the same way I would speak to anyone who called me at 10:45 pm. I was at my most vulgar, crude and insulting... and I'm very good at that. Anyone who calls me with anything other than a real emergency at that time of night would get that exact same treatment, so as to discourage such behavior in the future. Immediately afterwards my Safelink/Tracfone phone stopped working... completely.

Sarurday I started with the call to Safelink/Treacfone at about 10 am. I found out that I had allegedly cancelled the service and also told them I didn't want the number. That is the number I've had for 40 years, something obviously VERY important to me. I just got off the phone at about 9:15pm (11 hours and 15 minutes). I have no working cell phone (therefore the Google phone doesn't work), my number will be recovered on Monday (hopefully) and I have wasted well over 38 hours on the phone. I also found out from a helpful person there that immediately after the late night 10:45 pm call the same person who made the call deleted my phone number and replaced it with another number, guaranteeing that my phone wouldn't work. Hopefully Monday (after hours and hours on the phone) I will be able to get MY phone number back, The one helpful person at Safelink/Tracfone that I did speak to went out of his way to help me in that regard and assured me that I would. I should add that I am severely disabled, and the cell phone is both a backup emergency way for me to contact others and a necessary number for the Google phone to work if I collapse again at home (I live alone and have severe health problems). If I was to fall in my home between now and Monday there's a very good chance I'd be dead from it, as I have no way to reach the outside world.

Monday is here, and after a short 3 1/2 hours the Safelink/Tracfone phone is working again. Total time invested... I'm guessing 43 hours or so.

The fact is that if you call Safelink/Tracfone customer assistance nearly all of the "people" you speak with are absolutely useless. Describing them as humans capable of intelligent thought would be very generous. They have a tendency to switch you to another department and leave you on hold. Dropped calls are the rule rather than the exception, and calling back again to reach one of the monkeys is a very laborious time consuming process. Only by making dozens and dozens of calls you might reach someone with a brain who is helpful. I found there are a few very helpful people, perhaps one out a hundred or so. Calls are routed to the Philippines, and apparently the ability to speak English clearly (or have the dimmest glimmer of intelligence) is not a prerequisite to be hired at Safelink/Tracfone there. They have stated to me that they have sent e-mails to me about a dozen times, but miraculously I've never received an e-mail from them. E-mail must be different in the Philippines.

I have dealt with many businesses over the years. And Safelink/Tracfone is by far one of the sleaziest most unethical businesses I have ever had the misfortune to deal with. The Filipinos who work the Customer Service are for the most part utterly brain dead drones reading off a computer screen. They rarely offer anything in the way of help, and a favorite tactic is to transfer you to another department... something which in most cases results in a dropped call. Then you must repeat the entire hellish process over again, as it usually takes a minimum of a half hour to reach a "human" (but usually a useless monkey). There are a few helpful people at Safelink/Tracfone, but they are like finding a needle in a haystack.

My advice to anyone is to avoid Safelink/Tracfone like the plague. Safelink is owned by Tracfone, and both are dishonest and deceptive to the core. Most of the feral employees there truly seem like they are habitually lazy and/or intellectually challenged, unfit to perform even the most menial tasks delegated to the most inept dregs. They honestly seem to be thinking more about bananas than doing their job.

Got DISH? If so it's likely you have poor quality equipment. The satellite box they include with service is trash. I've been through two in 19 months and am waiting for a third to arrive. Each time the box fails you also lose all the content on the DVR. You can upgrade to a box that actually works, but that starts the two year contract over again. That means for the amount of time you had the equipment that doesn't work you will be paying HUGE monthly bills at the end of your contract, as once the initial two years expires the price explodes. The DISH anywhere app also does not work with the standard equipment

Got DISH? If so chances are you either don't have or will lose at least one of the big 4 networks. DISH doesn't like to pay providers for content, so that that means DISH customers don't get basic content. I won't be getting the Super Bowl; this year, and have missed every single NFL game on the FOX network this year. DISH suggests getting on over the air antenna, but when you are too far away from the transmitter that isn't a practical alternative. Anyone considering DISH should understand that they WILL lose local channels and major networks. That is the DISH business model. Charge customer full price while not paying providers for content...and thus depriving customers of basic network content.

The septic customer service DISH has should also be noted. When calling DISH you are most likely to be connected to the Third World with a customer service rep who struggles with English. And before getting through to a Third Worlder you can expect to listen to a noxious mix of DISH propaganda while on hold. And when the first customer service rep can't solve a problem you will be placed on hold for another, then another and another. I've wasted dozens of hours on the phone with these dregs and find myself with the options of having service that doesn't work or wasting more time with people who just don't care. And understand that there is a hefty price to have a "technician" come to your home to rectify problems.

Got DISH? If so you likely don't have service when there is rain or snow. DISH advertises that their customers have service 99% of the time. When it is raining or snowing I have service about 80% of the time. In the beginning of my contract they sent technicians out to realign the dish, with little to no improvement in service. And the lousy attitude of the technicians made it very clear to me that they had little interest in addressing the problems causing poor service.

DISH is generally the lowest cost alternative for satellite/ cable service. That said the DISH experience is so substandard that they are also the worst deal out there. Once you've signed up with DISH you are locked into a two year contract with an exorbitant cost to get out of the contract early. But if poor quality service, Third World customer service reps, and absent major network coverage is your thing you'll be very happy with DISH.

DISH network brings the business model of deception and dishonesty to new lows. Friends don't let friends get DISH.