SafeLinkWireless

Customer services center is located in the Philippines. You can tell they are strictly going by the script. No matter how many times you explain to them for you to transfer to another department since you've already spoken to them that handled the issue since CS couldn't, still CSR will not transfer and tries to fix the issue and waste 30min of your time again. Language barrier was my first concern but their lack of comprehension and explanation that i've already been speaking to another department and wanted to immediate transfer so we don't waste time they still won't comply insisting they can fix the issue. Customer service is their weakness and i'm not against outsourcing employment in foreign countries but atleast let them know their role and they need to freshen up with their english comprehension.

Stay away from Safelink. Customer service does not exist. Finally got ahold of live person. Wanted to know what numbers i call frequently as a security question. Asked to speak to a Supervisor then she hung up. I was recently scammed out of $500

Safelink wireless is total garbage with customers service and phone service I was on lifeline with them for not even a month before they canceled my service without an explanation. Be aware people. I'm happy with the provider I have now is so much better all around. If it gave me the option safelink wouldn't get a star.

SafeLink I like SafeLink they are so helpful and friendly their phones are a whole lot better product they have name brand phones they don't break down.

I called to transfer my old number to a replacement phone and was told that I could not authenticate the account, because they could not verify the email on file or the recent numbers attached the account. It appears that these are scammers gathering information from people who are vulnerable. I'm going to contact the media and the better business bureau in order to report them. People need to be cautious with these scam programs.

Ordered a phone 2-3-23 been jerked around every since. Called 25 times each time they got it fixed. Sent 2 tracking num8and neither one works. Poor customer service all the way around. Just straight up liars. Still no phone.

This company really makes it hard to get approved. I would recommend if you desperately need a free cell phone... just focus on the object at hand.

Had been their customer for 4 years. They disconnect you on the pretense that you overused your assigned 360 minutes/month even you make a one or two calsl monthly. They squeeze money from you any way they could. Joseph Zacharow

Have called consistently for months, sometimes several days in a row, to get their supposed advertised 25GB/month high speed data free plan with the Lifeline/ACP program. Just to get that department is difficult (first responders try to block connection) but then no matter how many hours we spend on the phone with them they keep assuring us that it will be done "within 24-72 hours" (system glitch lasting months and never fixed). They keep saying our registration number has not been "attached" but then never is and we call back over and over -- rinse and repeat. Still trying since late August (now early February)!

They advertise the most attractive Lifeline/ACP plan (formerly thru sister company StraightTalk) but then don't deliver. We are trying to get back $100 we should not have had to pay to receive data due to their failure to activate plan as promised! Will try to pursue and file complaint with Federal government Lifeline/ACP program. If they cannot deliver they should NOT advertise, as that is fraud -- maybe even intentional "bait & switch".

Sarcastic Non-English speaking ignorant argumentative idiots! Save yourself FRUSTRATION and headaches! NO MATTER how cheap the service go elsewhere! The management is just as bad. TOTAL waste of time, they just can't get things right

Safelink is better then assurancewireless you guys and dont get assurANCE WIRELESS SO YEA GUYS DONT GET ASSURANCE WIRELESS GET SAFELINK WIRELESS BYEEEEEEE GUYSSSSSSSSS

My mother is on disability and thought about getting a phone so these people assured her a thousand times, a thousand ways it would in no way effect anything about her bills going on. What a lie. Now her internet is canceled because they failed to say that as government programs you must choose one or the other.

Shut the whole company down! Terrible service from the phone all the way to customer service. A bunch of rude azz reps who hang up on you instead of resolving issues. They won't put a supervisor, or manager in the phone either. SafeLink knows this and doesn't care. A bunch of foreigners, with the audacity to treat consumers this way, the company should not even exist! Shut them downnnn! Do not do business with this company for your own good, and peace of mind.

I called in for a request of a replacement phone due to the old phone broken, as doing so on October 12th, I have spoken to two customer agents and a manager who all stated I would be eligible to receive one within 3-5 business days, it has now been 3 weeks and with misunderstandings of the phone not being in the warehouse or the shipment date has been delayed, I am to find out later as I check in my status that the phone is not on delivery route, I spoke to warehouse manager and they said I needed to return the defective phone in order to receive the replacement which not one agent mentioned before until today for some reason, Safelink management said that UPS has picked it up just yesterday, I asked for ways to get a phone in faster and they had stated it's in UPS care, to " call them and find out, that I shouldn't worry, it should be in sooner rather than later" 5 weeks later they estimate I'll receive the phone, to be patient and they're sorry.

Worst customer service. Requested phone replacement that was free because my screen was fully broken. Never received. Called several times for over a month. Still No solution & no phone.

Customer service told me I do not have to return old device & I could throw it away.

Now they are stating they have to receive broken phone back or I have to buy another one.

You can request a supervisor or someone higher up but they will not get you to a Person. They will either hang up or continue to tell you they have been trained to handle this situation.

First does anyone speak English?!? I have been calling for 1 month and get nothing but transferred or call national life line.
Don't know who owns this but your employers are garbage and no help at all. How are you guys in business?!? Do owners or GMs ever call and check on these non speaking English people. This is straight bull$#*!

So I first Signed Is up for safe link in 2020 sent me a good phone and I thought service was great Until someone stole my phone and I had to get a replacement from safe link they sent me a horrible phone that won't charge I've been on the phone with them 4 times and they keep telling me They will call me back yet I have no phone for them to call me back on because it's dead and won't charge. Are safe link workers that stupid

My elderly deaf mother had to get a new 4G phone they sent it and it does not work at all. We have contacted them for 2 weeks and spent numerous hours doing the same things over and over and have been disconnected at least 7 times. Whenever we called back had to repeat all the steps again and again. The phone is defective and they just absolutely do not want to help you through to the end they just disconnect EVERY single time. What a waste of government assistance. I will pay a phone company for my deaf mother so she can text. Beware of safelink! They wanted a credit card number for no reason. SMH

Paid for a service plan after months of having free service then paid to reactive phone and transferred me to 9 people who didn't know what they were doing to eventually claim I need to repay said amount to have service "working" again. I $#*!ing hate indians

Service totally SUCKS keeps shutting us off monthly and asking to recertification. Customer service is totally incompetent besides all of them barely speak English and when they get frustrated or don't know the answer they hang up on you. I guess you get what you pay for from a totally free state provided service. They get the lowest bidder like everything else and the quality suffers.

I have a Government issued phone with UNLIMITED talk, text and data even had a free Hotspot, all of the sudden out of nowhere, after months of using safelink I am out of minuets for my talk, used all my text and data? On a UNLIMITED plan? So here I am, 62 yrs old, sick, homeless and without phone service. I refuse to pay them a dime, demanded my phone to be unlocked and my number kept and switched to a $15. A month plan.

Never got my phone and the shipping carrier and tracking information was incorrect and none of the supervisors or call reps had any idea of what to do or how to handle it

I tried to use my Lifeline benefits with SafeLink Wireless and I regretted it. Their customer service sucks, to get your issues solved you have to call at least two times. Customer service agents are not competent and it's usually very hard to understand what they are saying because all of them are having a heavy accent.
My service was disconnected several times with no valid reason so I decided to change provider. And last drop was that I had to pay $13 to get my phone number transferred to a new provider. Which is scam because other companies do it for free.
I highly DO NOT RECOMMEND to deal with SafeLink Wireless!