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My wife bought a bridesmaid dress and used the custom measure feature. After getting taped and sending in the measurements, the dress we got was way too small. No issue we thought, as we call the company and asked for a replacement. They wanted another 50 bucks from us (which we needed to pay as she is in the wedding) and then we never saw another dress! This is a disgusting excuse for a company, never work with them. Terrible QA, terrible lying customer service.
Tip for consumers:
It would have been helpful to understand how terrible the customer service was so that we could use a different company.
Products used:
Didn't use any products. The first dress was too small and the replacements never arrived.
Charles S.'s review of ColorsBridesmaid.com earned 2 Very Helpful votes
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I purchased a dress. They wanted exact measurements so I sent them. The dress came back too big...
I ordered 2 dresses in two different sizes which they reached out to me to ask if I'd prefer to...
Dear Charles,
Thank you very much for your feedback.
It is our mission to improve our item and service to satisfy our customers. We are sorry that we cannot find your order information through the review here. Would you please provide us with your order number here or write to the customer service directly at service@colorsbridesmaid.com? We will try our best to give you a satisfied solution to the issue of your dress.
We are sorry again for any inconvenience it may bring to you.