If you want to speak with a human, FORGET IT! They don't exist. Do you think it's fair to pay for services you don't receive? Well, surprise! Comcast has a "process" of charging for services even if you don't receive them! And this "process" is their standard billing procedure! I have never been so dissatisfied, disappointed or downright unhappy with any company ever in my 64 years on this earth. My prayer is for another legitimate company to replace Comcast and eliminate them forever and I pray for this everyday, all day! PS they don't deserve even one star!