Cheryl J.

I ordered a t-shirt and a knit top. The T-shirt is fine, but the top was patchwork with some seams on the inside, where they should be, and about half on the outside, where seams do not belong. I returned the top, and WOE (apt abbreviation) sent another, identical to the first. I asked for a refund ($64.99 plus tax) on August 5,2020, and was assured that I would get a refund, so I mailed it back using WOE's prepaid parcel return label on August 6,2020. Several days after I returned the second top, I got a letter from WOE, dated July 30,2020, saying, "We received a call from you regarding a product requiring a return authorization." This is odd because I did not call them until August 5. The letter gave me a "return authorization number" and noted that the number "will expire in less than 30 days," how much less it did not say. Because I had already returned the defective item, on their dime, I had no way to use their "authorization number." The letter also threatened "additional charges" (unstated) if I did not "return the merchandise as soon as possible." As of today, November 6,2020, I have not received a refund. My opinion: Do not do business with this company.