Cheryl M.

The staff at my local store in Woodbridge are fabulous; however, the quality of the products has hit rock bottom while the prices climb. The cotton tops that I bought are so thin that you can see through them like fine porcelain! Packing jackets are filled with thin polyester but are charged what a down filled one used to cost. I am really writing about the service received from an online order. Shipped from London and heading to Toronto. Never received it. Canada Post says that they never got the package and Penningtons is blaming Canada Post. Which is fine, however they are not willing to make it right. They want me to wait a full month and then they will refund me, and I can then buy it back at full price, e-mail them, and hope that they will then refund me the difference. Like anything will even be in stock by then! I begged him to replace the order now at the sale price and I was willing to pay again and then wait for the refund. I just wanted the clothes! He point blank refused. If I wanted the clothes now, I would have to pay full price for them. They do not care one bit about customer satisfaction!