I ordered shoes for my grandchildren. 2 1/2 weeks later I received the order. The box is completely dilapidated. I called over the course of 2 weeks and I was told they would be delivered. They were not. I called back and was told something completely different. The automatic system stinks. It tells you are 6 in line then it is your turn, and all of a sudden the CS team has gone. This happened on several occasions. I will not use Show Carnival again.